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Terms & Conditions

General conditions

NoseOption AB “NOSA” sells goods via the internet to private individuals in Europe and North America with social security numbers. The countries NOSA sell and ship too are; Sweden, Norway, Finland, Denmark, France, Belgium, The Netherlands. Spain, U.K, U.S and Canada.
You can read specific buying terms and conditions for your country by visiting our Swedish, French or Spanish website. Navigate to other translations by clicking the “globe” icon in the head menu.

To shop with us, you must be 18 years of age and have a valid, personal ID document in one of these countries, for being able to receive parcel shipments. If you are under 18 years of age, you need to have received consent for your purchase from your parents or guardian. For card purchases where the customer is a minor, the parents or guardian is responsible for the card.

NOSA sells both medical technology products and other products. The medical devices are CE marked and approved for sale within the EU. The products must be used according to the instructions on the packaging and on the website.

Guarantee

Should the packaging or the products inside be damaged upon delivery, you are entitled to replacement product/products. The packaging or products must not have been damaged by you as a customer, the guarantee only applies if your order is already damaged when it is delivered to you. NOSA also guarantees complete product quality and function throughout the product’s shelf life.

If you have comments on our products, you are welcome to contact us at customerservice@nosamed.com.

Order

Ordering is done on our website www.nosamed.com. If you have questions about how to order, you are welcome to contact us at customerservice@nosamed.com or call +46 (0) 771 112 000.

A completed order means that you accept our terms of purchase and agree that your name, telephone number, email address and delivery address are registered in our customer register. You can read more about how we process personal data in our Privacy Policy.

Purchase agreements are only made when we have confirmed the order by sending an order confirmation to the email address you specified when ordering. We reserve the right to correct orders if delivery for any reason cannot take place. If you have made several orders, we reserve the right to combine your orders and deliver them in one package.

Personal data

In connection with your order, you agree that we store and use your information in our business for up to one (1) year to complete and provide the service that you can expect from us. All personal data processing takes place in accordance with the GDPR.

The information you provide about yourself is used by NOSA and our partners for payment and delivery. Read more about how we process your personal data in our privacy policy.

We reserve the right to cancel orders that contain incorrect personal information or where the customer has payment remarks.

Copyright

All content on this website, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to NOSA and is protected by Swedish and international copyright laws.

Shipping and delivery

NOSA normally handles your order within one day (non-holiday weekdays) and normally ships the order within another two days, provided that the product is stocked. When the product has left our warehouse, the delivery responsibility transfers to Postnord, which in turn delivers to a local courier in your country, which takes over the responsibility.

NOSA cannot provide a late guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. This means that the total delivery time before the product reaches you can be longer than what is stated as normal.

You can find the normal domestic delivery times for Postnord to NOSA’s sellable countries down below. However, please note that these delivery times are not guaranteed, and delays may occur. NOSA does not take any responsibility in the delivery of the order, but if your order is delayed, we appreciate that you inform us.

UK: 3 – 4 days

US: 5 – 7 days

Canada: 5 – 6 days

France: 4 – 5 days

Belgium: 3 – 4 days

The Netherlands: 3 – 4 days

Germany: 3 – 4 days

Spain: 3 – 4

Sweden: 1 – 3 days

Norway: 4 – 5 days

Finland: 4 – 5 days

Denmark: 3 – 4 days

The customer has the right to cancel the purchase in the event of significant delivery delays. There may be situations where it is impossible for us to fulfill the order, for example if our supplier is unable to fulfill its commitment to us. Contact us at customerservice@nosamed.com if you wish to cancel your purchase.

Payments

Payments via the web shop are administered through “Klarna Checkout”. This means that you as a customer can choose between the available payment methods that Klarna offers at checkout, this differs depending on the country.

For more information or questions about your payment, visit Klarna’s website (klarna.com) or contact their customer service via a web browser or in Klarna’s app.

Return policy

Right of withdrawal and returns

As a customer, you always have a 14-day right of withdrawal on non-broken packaging. The product needs to be returned in an unchanged condition for you as a customer to receive a full credit. NOSA’s products are sealed due to health and hygiene reasons and are therefore exempt from the right of withdrawal if the seal is broken by the consumer.

How to make a return

  1. Let us know about the return: If you have Klarna’s app, you can “report return” inside the order via the app.Additionally, you should email us at customerservice@nosamed.com and tell us that you want to make a return and include information about your order. Remember that the packaging must not be broken.

Include;

  1. a) order number (can be found in your order confirmation, on the delivery note or invoice)
  2. b) your name and contact details
  3. c) number and names of the products desired to be returned
  4. Regarding reclaims: If you have broken the packaging but want to make a complaint due to a defect in the product or something else, email us at customerservice@nosamed.com with the subject “reclaim” and describe your case, and we will help you.
  5. Put the items you want to return in an envelope, either the envelopes they came in or a new one. If you are using the original, make sure it is properly sealed and make a cross over your address. Write the return address on the envelope:

 

”Ship to:

NoseOption AB
Observatoriegatan 5
113 29 Stockholm
Sweden”

  1. Send the envelope with your local carrier.

NOSA must confirm that the return is allowed and that the withdrawal period has not passed before the goods are returned. The customer is responsible for return costs according to the local postage table and is responsible for the product until it has reached us. Returns may not be sent as cash on delivery or free delivery.

Refunds and update on any invoice

If you already have paid for your order but regret your purchase, the conditions for the right of withdrawal and return as above must be followed. After we have approved your return, we will refund you the amount already paid.

If, you have an unpaid invoice for your order that you wish to return, it is important that you report a return yourself via Klarna’s app or via klarna.com. Once we have received and checked the return, the current invoice is updated to the new amount. If you have paid by invoice or direct payment, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount on your card. If you have paid with an invoice via Klarna, we will update or cancel the invoice for your purchase after approved return.

Read more about Returns and deliveries via Klarna here.

Uncollected packages

NOSA have the right to charge the costs of the handling that occurs with uncollected packages (return shipping, handling costs, etc.). Therefore, we charge a fee of a maximum of € 20 depending on weight if a package is not picked up. The shipment stays at the postal agent for 7-14 days before it is returned to us. Therefore, please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return as described above.

Complaints

If you have received a defective or incorrectly shipped item, please contact us immediately at customerservice@nosamed.com. Describe the error in as much detail as possible. If we cannot solve the problem, you can reclaim the product/s and get new ones. Complaints must be made in accordance with the instructions you receive from us.

 

 

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